MADSHUS Support

NEED HELP?

NEED HELP?

Contact Madshus Directly

What do I do for a possible Warranty Claim?

Please take your product back to the dealer you purchased them from for warranty evaluation. If this is an online dealer, please contact them. All warranty claims must go through the dealer.

View the complete Madshus ski warranty policy here.

View the complete Madshus boot warranty policy here.

The base fell off of my ski, can it be repaired?

Re-gluing a base has limited success at best. You can try any flexible glue such as contact cement, but usually its time to retire the ski. We do no repairs here at Madshus

The tip or tail of my ski broke, is this covered under warranty?

Madshus' warranty covers manufacturing defects. Generally tip and tail breaks are caused by some sort of trauma to the ski and are not covered under warranty.

What do I do for a possible Warranty Claim?

We are unable to process warranty returns without a copy of the original Proof of Purchase showing the product is within the warranty time-frame and that you are the original purchaser.

Product Purchased from a Retailer

Product purchased at a retailer must be returned to the point of purchase. The retailer will then process the warranty with Madshus on your behalf.

Product Purchased from Madshus.com

If your order was fulfilled directly from Madshus.com, please contact Madshus Customer Service. A Customer Service Rep will happily provide you with an RMA # for you to submit your product for warranty inspection.

Email your domestic subsidiary directly via the list below.


OTHER / INTERNATIONAL: